SHIPPING & RETURNS
SHIPPING POLICY
We aim to deliver your order safely and on time.
Please find all shipping details below.
Shipping Method
All orders are shipped via Royal Mail.
Shipping Costs
Shipping costs are included in the product price.
There are no additional fees at checkout.
Delivery Time
Estimated delivery: 3–5 working days (UK)
Please note that delivery times may vary slightly during busy periods such as holidays or promotions.
Order Processing
Orders are carefully packed and dispatched within 1–2 working days after purchase.
Order Confirmation
Once your order has been dispatched, you will receive a confirmation email.
Questions
If you have any questions about shipping or your order, please don’t hesitate to contact us — we’re always happy to help.
RETURN & REFUND POLICY
We want you to be fully happy with your purchase from Mama’s Rugs.
If something isn’t quite right, here’s how returns and exchanges work:
Returns & Exchanges
You may return or exchange your item within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition as received
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The item must be returned in original packaging
Proof of purchase is required.
Return Shipping
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Buyers are responsible for return shipping costs
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We recommend using a tracked service for your return
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Mama’s Rugs is not responsible for items lost in transit
Condition of Returned Items
If an item is returned in a condition different from how it was sent,
the buyer may be responsible for any loss in value.
Refunds
Once your return is received and inspected, you will be notified.
Approved refunds will be processed to the original payment method.
Refund times may vary depending on your bank or provider.
Non-Returnable Items
Due to the handmade nature of our products:
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Custom or personalised items cannot be returned
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Sale items may not be eligible for a refund
Questions?
If you have any concerns about a return or refund, we’re always happy to help.
Please get in touch with us via our website contact form.